Frequently Asked Questions

Everything you need to know about your next getaway.

What is the BÉIS Limited Lifetime Warranty?

We stand by the quality of our travel gear. Our limited lifetime warranty covers any manufacturer defects in materials or workmanship on our luggage collections to ensure your adventures never stop.

How do I clean my BÉIS bags?

For our vegan leather and poly styles, we recommend spot cleaning with a damp cloth and mild soap. For persistent stains on our hardside rollers, a magic eraser or a gentle household cleaner works best.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that a small return shipping fee is deducted from your refund, while exchanges and store credit are always free.

Does BÉIS ship internationally?

Yes, we currently ship to several countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. It may take up to 24-48 hours for the carrier to update the status of your shipment.

Are BÉIS products sustainably made?

We are committed to mindful manufacturing. Many of our linings are made from 100% recycled plastic water bottles, and we prioritize durable materials to reduce the need for frequent replacements.